Terms and Conditions

Phou Iu Travel & Eco-Tours Terms and Conditions

Please read carefully before any bookings

Terms and Conditions

  1. BOOKINGS:

We offer booking trips online and walking to our office in Luang Namtha, Laos. Online booking only short trips and private trips shown on our website. Booking online the cost will higher than walking rate because our company will pay for internet consultancy. Therefore, our Internet rates are slightly higher than walk in rates but ensure pre-arranged services.

  1. PAYMENT:

Booking online we require DEPOSIT to secure reservation as least 35% of amount by PayPal or Bank Transfer. Final payment at our office in Luang Namtha, Laos. Walk In clients who book their tours in Luang Namtha have to pay their trip prior to departure in Cash US$, Kip, Bhat, Euro, or by PayPal Account &Visa Card (3% surcharge) – the daily exchange rate is used for calculations.

Deposit by PayPal Please click Deposit by PayPal Now

Deposit by Bank Transfer: alternatively, we can receive bank transfers direct to our bank account in Laos. Payment details as:

  • SWIFT Code:
  • Bank Name:BANQUE POUR LE COMMERCE EXTERIEUR LAO PUBLIC (BCEL).
  • Account Name:Philavanh Unlavanh.
  • Account Number:070-120-100-256-502-001 (USD).

More Info: BANQUE POUR LE COMMERCE EXTERIEUR LAO PUBLIC (BCEL) http://www.bcel.com.la

  1. SERVICES AND MODIFICATION OF SERVICES:

The scope of contractual services rendered by Phou Iu Travel & Ecotours is as set out in the valid tariff or website offers and the specifications in the relevant tour confirmation. Any amendments to and modifications of contractual services only apply when confirmed in writing by Phou Iu Travel & Ecotours. Changes in our services may occur through unforeseen circumstances such as weather conditions, political situations, road conditions and other.

  1. CANCELLATON – AGENT/PARTNER BOOKING:

In case of cancellation fees will be charged as follow: The amount of cancellation fees depends on the day of receipt of the written cancellation at our office which may send by Email/Fax. Phone calls will not be accepted.

  • 30 to 15 days before arrival date – 30% of tour price
  • 14 to 7 days before arrival date – 50% of tour price
  • 6 to 1 days before arrival date or on arrival – 100% of tour price
  • no show and cancellation on day of departure – 100% of tour price

Phou Iu Travel & Ecotours may claim losses exceeding the flat rate cancellation fee, whenever proof of such loss can be provided.

You are of course entitled to furnish proof to Phou Iu Travel & Ecotours that no loss has yet occurred or that it is considerably lower than the charged of the flat rate. Phou Iu Travel & Ecotours is entitled to pass on additional costs to the client if charged for by service providers (e.g. fees for unoccupied beds / seats).

  1. CANCELLATION FOR BOOKING ONLINE

In case of cancellation fees will be charged as follow: The amount of cancellation fees depends on the day of receipt of the written cancellation at our office which may send by Email/Fax. Phone calls will not be accepted.

  • 30 to 15 days before arrival date – 30% of deposit amount
  • 14 to 7 days before arrival date – 50% of deposit amount
  • 6 to 1 days before arrival date or on arrival – 100% of deposit amount
  • no show and cancellation on day of departure – 100% of deposit amount
  1. CANCELLATION FOR WALK IN CLIENTS – Last Minute Bookings:

For cancellation of a day trip bookings done in Luang Namtha Offices on the start day itself, 50% will be charged. No show will be charged by 100%. If you have booked a pre-arranged tour via Internet or phone, please wait for our pick-up service at time stated in your voucher or 8:30-9:00 am. Please specify your hotel and place of pick up prior to start of the tour. If you can’t be in time, especially for join in tour purchased in Laos itself, please give the information to our office with given contact details. Otherwise we will leave without giving refunds. In case of missed pick-ups from our side, please contact one of our offices immediately.

  1. WARRANTY

Phou Iu Travel & Ecotours is not liable for any injury, loss or damage the traveler suffers during in connection with the journey, nor for itinerary modifications due to circumstances beyond Phou Iu Travel & Ecotours‘ control.

Our Clients have to understand that our tours by their very nature involve risks and dangers and clients shall assume all responsibility for any loss, injury, or death of themselves. Clients shall not hold Phou Iu Travel & Ecotours or its personnel responsible, whatsoever, for any injuries, damages, losses or delays neither to persons or property nor for extra costs arising from unforeseen complications for any reasons during the adventure trip.

Furthermore, all clients have to be aware that Phou Iu Travel & Ecotours reserves the right to inspect all equipment at the outset of the excursion to ensure proper working order. Having done so, I agree to pay for all damages to the equipment instigated by my negligence.

  1. VALIDITY, GENERAL CONDITIONS

The stated prices apply according to validity mentioned in the quotation. If passport, visa, customs, health or currency provisions of individual countries are not met by the passenger, thus preventing him to participate in the journey, Phou Iu Travel & Ecotours may charge the corresponding cancellation fees to the customer (organizer).

Should any clause or provision of this tourist travel contract become void or unenforceable, the validity of the remaining contract shall not be affected or impaired thereby.

Place of jurisdiction for actions brought against Phou Iu Travel & Ecotours shall be its responsible operation office.

Phou Iu Travel & Ecotours.